Customer Testimonials for MacKoul's Cars Inc.

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Sharon Doane - 2013 VW Beetle CVT

My husband and I had done business with MacKoul's for twenty years. Six years ago my husband passed away. The people at MacKoul's have been there for me in so many situations with consideration and professionalism. Recently they helped me to purchase a new vehicle. The process was so easy due to the guidance and care by the MacKoul's. The people at MacKoul's are all about truly caring and helping their customers and I am so grateful.  

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Christopher Johnson - 2015 sales SERVICE

I purchased a 2008 BMW X5. Rich and Jesse MacKoul were professional knowledgeable and reasonable, it was a great experience.

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Howard H Cotton DMD - 2015 Sales Service

In the years that I have been both a used car customer and a mechanical repair customer I have found the honesty, courtesy, and competence to be of the highest caliber at MacKouls cars.

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Cushing Bozenhard: President Bozenhard Co. - 2015 sales service

A really reliable business man. Truthfull to his word with competent employees & mechanics, much family involved with much desire to please. Never any problems. I am always loyal and friendly recommend them to others. I anticipate a long term relationship.

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Joanne Nattinville - 2007 Toyota Rav4

I've been a very satisfied customer for many years. I've purchased two Toyota Rav 4s and loved them both. I would only bring my car there for service. Richard and Jesse, father and son make a great team. Joanne Nattinville

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Richard & Donna Gilmore - 2015 sales service

MacKouls Cars is one of the best car dealers in New England. We have always had terrific service that is fairly priced and quality workmanship. We have purchased 5 cars from MacKouls and have always been satisfied and any issues were resolved satisfactorily. The father son team are the best of class and we give the 4 highest recommendation possible. Please try them and I guarantee you will like them.

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Patti Sims - 2008 BMW 3 Series

I've been a MacKoul's customer for at least 15 years. I can easily say that they are wonderful people, knowledgeable, professional, and real. We have purchased and serviced all of our cars with them, all with great results, no slick sales traps, and I've never felt like I had to question a repair decision. What a relief to do business with them. This is a great place-they will repair your car, tell you the truth, and sell you ma newer car when YOU are ready to move forward, not the other way around. Seriously - it sounds corny, but why go anywhere else?

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Christos Parousis - 2009 Mercedes E350

Jesse and his family run the best auto sales business and mechanic shop I've been to in all the time I've owned a car. I bought my car from them and I have to say that I could not be any happier. Honesty is their first and only policy. Their prices are absolutely fair and I've never gone back for the same thing twice. If you are looking to buy a car or have service done to your car, GO TO MACKOULS CARS!!! You too will write a testimonial like I have.

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Julie Tremmel - 2012 VW Jetta

The Tremmel's are an entire family of Volkswagens and Audis, and we have been coming to MacKoul's for service, and auto purchases ever since discovering them four years ago. We have already referred several other customers, and gladly come back year after year for car problems and purchases both big and small. MacKoul's pricing is always fair, they provide free loaners (MY FAVORITE FEATURE!!) and they always 'cut it to you straight' as far as what the problem with the vehicle is, and how much it will cost to fix. When my high end Audi TT died suddenly at 157,000 miles I was DEVASTATED... But Richie MacKoul 'made it all better' by giving me a very fair price on the Audi TT as a trade-in. Only 2 days later, I drove off the lot in a gorgeous 2012 VW Jetta. The VW is now my new pride and joy, and I couldn't be happier with both the car, and how fast they approved the financing paperwork etc. At this point, the MacKoul's are family! I would refer this shop to anyone with a foreign car! They do great work. Love you guys!

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Joe Laster - 2014 sales service

New front wheel bearing. I made the appointment, they gave me a no charge loaner car. Car was ready on time and they let me pick it up after hours. I have bought 8 cars from MacKouls and I'm here looking again. My friends and family have bought another 7 cars. For good used cars, expert repairs and an overall great car buying experience............ MacKouls cars

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Mary Pannese - 2014 3 cars service

I've purchased 3 cars from MacKouls Cars, a Volkswagen, Saab, and a Mercedes Benz. I find the people there to be professional personable friendly and most importantly, honest. Not only have they sold me top of the line great cars, but also the service they perform is also top shelf. All done in a timely manner, even providing me with a car to use until the job is done. Not Knowing much re: the mechanics involved with the repairs and replacements its comforting to me to never to have to worry about the work done to my car because i have never been disappointed. Everything from Oil changes to body work when a deer hit my car the work has always been perfect. I will never buy a car anywhere else or have my car serviced anywhere else. On a score of 1 to 10 these guys deserve a 50!

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Seth Knowlton - 2014 sales service

Service done, it went awesome, everything went well. Whenever anything came up they took care of it no questions asked. Very nice and took care of it as if it was their own.

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Latif Atil - 2014 service sales

8 months ago I came to Mackouls, and the owner Richard and his son Jesse helped me out with purchasing a 2010 Lincoln MKS. Great guys to work with, they both knew exactly what I wanted and reached out to my demands and got exactly what I wanted. I will definitely come back to purchase my next vehicle and refer my friends who are looking for good service and great cars for a reasonable price. Ask for Richard the owner, before selling a car, he has great stories to share with you as well. It was a pleasure listening and to him and doing business with him as well.

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David Harper - 2014 sales service

Excellent car, delivered as promised. Excellent condition zero pressure. Complete understanding of customer needs and concerns.

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Jay Fishman - 2014 sales service

Brakes done. Very well. Very pleased. Would use this company again in the future.

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Russell Gregspire - 2014 sales service

Front and rear brakes on a 2008 Corvette. Mechanic is great. Have done business with Mackouls for 5 years. They are the best, totally fair and honest. Came in got an estimate, parts were ordered, the car was fixed in one morning and the job was great.

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Joanne Naltinirlle - 2015 sales service

Battery, tires. Always address my concerns and fixes the problem. Referred by my boss many years ago. I have bought 2 used cars. I will not go anywhere else. Excellent service.

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Denise Menardi - 2014 sales service

My first experience buying a car at Mackouls has been such a positive one, I know Ill be back when the time comes. It was a no-hassle experience, with lots of cars to choose from. I love my new vehicle and knowing I can bring it back for regular maintenance and any repairs it needs. The people who own/work/run Mackouls are a pleasure to work with.

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Jim Flynn - 2014 sales service

I purchased a Mercedes E350 Diesel and it was the best investment i have made in a long time. Their service is above and beyond all the time. They service their cars with the utmost care. They are a family owned business and it shows in the dedication to their customers. I have bought other cars that i have brought there for service, they are always fair and deliver on time and always go above and beyond if something should be done in the future.

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Bill McGrath - 2014 sales service

In this age of impersonal Mega-Dealerships, Mackouls offers full service, family owned and operated business, that is extremely customer friendly - and responsive to customer needs. Richie helped me get financing despite some of my credit history challenges. Appointments are easy to make, and special arrangements have been made to accommodate emergencies that have come up over the years. Mackouls even answered my calls after business hours and helped address any of my concerns. Its comforting to know that Jesse and his staff will be working on your car, and they know the history. At Mackouls they know you and your car. The loaner car is incredibly convenient and makes the whole process so much easier. I give Mackouls my highest Recommendation.

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Michelle Moore - 2015 sales service

I have known Richard MacKoul as a customer and as a dealer for years, its been a pleasure doing business with him in either category. He gives a fair deal; he bends over backward to help you and to make sure you are happy with the arrangement. I purchased a 2011 Kia Soul from him in December 2013 I got a good deal on both my trade in, and on the Kia itself. Rich repeatedly asks how the car is performing, even though the guarantee has expired. He just wants his customers to be satisfied with the dealerships work and purchases. In 2012 I brought a friends Honda Fit to MacKouls for a valve job or replacing the car looked eminent. For a fraction of the valve job cost Mackouls cars cleaned the system, and the car ran better and was able to pass emissions inspection. The friend will get many more miles out of the car, and she is thrilled they were able to find a reasonably priced solution. These people ended up buying another car from MacKouls, while still running the Honda. They were so impressed with the resolution of the Hondas problem that they decided to buy a car from him as well. They were thrilled with the vehicle purchase too. What more can I say? At MacKouls cars you get a great deal, expert repairs, and courteous service. See how many other places where you can go to get all that. - A happy Customer.

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Lynn & Ken Stevens - 2014 sales service

We have been satisfied customers of MacKouls cars for many years. Whether we were buying a quality, reliable used car or having bodywork / repairs performed, we have always known that we would receive a high level of friendly, honest and professional service. We can recommend MacKouls cars without reservation.

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Matt Kenary - 2014 sales service

Just bought my 5th car here, very easy transaction. Will buy my next car here too

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Andrew Ross - 2014 sales service

I ordered 4 new tires, changed old tires from rims onto new tires installed new tires in more than a timely fashion. Rich MacKoul was available as soon as I walked in the door early in the morning. His son Jesse MacKoul preformed the service by taking old tires off the car and taking rims off. He then put the rims onto new tires. He had to jack the car up by hand due to special circumstances. They were both were more than friendly and would recommend to anyone.

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Jill Watts - 2014 sales service

I have known Richard for at least 40 years, initially contacting him when I needed to paint my car. He graciously allowed me to do so in his garage with his equipment giving me pointers along the way. For many years I was too poor to buy vehicles from him relying on junkers. When things looked up a little I again went to him at his current location in Grafton and asked for notification for any still useful trade-ins he comes across. He obliged even though it was not particularly in his best interest and sold me a string of vehicles that lasted with few problems for years. I was even able to sell one for what I paid him for it. Finally I was able to but the type of used cars he was in business to sell. He was somewhat taken aback when I did not need to test drive one car since I knew I could rely on him to sell me what would be fine but it truly was the case. He has been willing to fix any problems that arise with these cars in a caring and concerned manner. I have never seen him advertise instead relying on word of mouth. He is able to do this due to his high business standards that he practices. It is a family business and is leaving a wonderful legacy for his children and an example of husband and wife team working smoothly together to create something special. I have recommended him to others over the years since he is the antithesis of the stereotype of used car salesman.

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Stanley Corbett - 2015 sales service

Flush transmission fluid, change filters, and inspect for any issues. Jesse at MacKouls did an excellent job. Reported old fluid was quite dark but had no bad odor. Inspection revealed no issues. MacKouls dropped me off at home and picked me up when the car was done.

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Drew Weymouth - 2014 sales service

I have been a customer of Mackouls Cars in Grafton for about 13 years and it boils down to one reason: Trust. Through every car sale or repair they have been friendly, fair, honest, and dedicates, and that has resulted in my complete trust in their work and service. I have purchased every one of my last 5 cars from them. Most of the time Jesse or Rich has gone to auctions with an idea of what car i wanted and my budget and purchased the car for me. In doing this i don't have a chance to see or drive it, but ive been so pleased with their purchases that I have developed complete trust in their opinion of cars. In fact over the past 13 years theyve gotten to know me so well my last car came on their suggestion, not my own. They refuse to buy cars for their customers unless they are in excellent condition and as a result they keep their customers coming back! My trust certainly extends to their service as well. There has not been one instance where i brought my car in and had to bring it back for something continuing to run improperly. However there have been many instances where they have told me my brakes are good for another 10,000 miles or my tires are good for a while longer instead of replacing items unnecessarily as so many other auto service centers do. This honestly is hard to find. Rich and Jesse truly care about their customers and keep us all coming back. So, please give them a chance; it will be the beginning of a long relationship!

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Andy Beschle - 2015 sales service

Sold me a great used car, explained the car history, Disclosed repairs they made to the car and provided great service throughout the transaction. Very friendly, no pressure, knowledgeable staff. Family business. High integrity. They enjoy an excellent reputation in the community.

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Raymond Donisvitch - 2014 sales service

Over the years Ive bought 9 vehicles from Mackouls Cars and I keep going back because of their prices and excellent professional repair service. They are personable and very helpful. When you buy a car from them you're also getting their great service and trust.

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Susan Burton - 2014 sales service

New brakes, oil change, headlight. Easy to reach Via phone. Easy to drop off the car. The car was ready @ pick up.

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Barry Kimbrough - 2015 sales service

Purchased 2 cars, Service on 2 cars, Rental car once, loaner cars twice. Richard helped us get 2 cars, he found exactly what we needed and did everything to make sure they were ready for the road. When we brought in our older car for service Jesse fixed the hood that was misaligned from a fender bender, something no other mechanic did, it looked like new. Great! Mackouls is honest and they go to the second mile for their customers. Best car dealership / repair shop that I've ever patronized.

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